Dedicated software solution provider for Hospitality business
Simple! Advanced software delivered via an internet browser saves valuable time. Time spent maintaining a costly IT-infrastructure locally, for example.
protel Air is a comprehensive hotel management solution that reliably supports all areas of front office work, irrespective of the scale of operations.
Thanks to the cloud, the range of traditional functionalities are improved and updated behind the scenes, guaranteeing a robust and finely tuned toolset for the demanding professional.
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protel MPE: Taking hospitality to new heights
As a central property management system, protel MPE can transform even a global hotel chain into a single unit. All connected hotels access the same guest information from a central database. Data and functions are available in real time at every property. And you can reap the enormous benefits of having clean data stocks and lean business processes.
The protel Multi Property Edition offers reservation, marketing and reporting in one package so you can monitor and control all your activities, revenues and reports across your entire organization. If you have difficulties in exporting extended or unlimited data to the hotel central database or another hotel due to slow internet connectivity, we also have a solution for you. Just let us know what your requirements are.
Hotel software for guest relationship management
Guests aren’t simply buying a room but an experience. The point of Guest Relationship Management is to provide a top quality experience for guests that goes beyond just an average hotel stay. Guest Relationship Management enables hotels to differentiate themselves by starting and maintaining relationships with their most loyal guests. By building more unique preferences the hotel can better customize the stay and tailor special guest programmes, services and promotions.
Based on onsite transactions, hotel preferences, room and meal preferences, total monies spent, the protel guest profile arms the hotel with information to action real positive communication with the guests. For the hotels, GRM incorporates online social profiling, a mobile loyalty program, and direct-to-consumer marketing. For the guests, GRM allows them to use the app to interact with the hotel — requesting wake up calls, asking concierge for recommendations, etc.
Marketing hotels using electronic distribution channels is a chance and challenge at the same time. Never before has there been such a wide range of possibilities for placing offers on the global market: online booking machines, central reservation systems (CRS), global distribution systems (GDS), multi channel managers and internet distribution systems (IDS). The number of internet reservation platforms and technological developments such as mobile terminals continue to increase rapidly as well.
Finding the most effective and profitable distribution channels for a specific hotel type in a particular destination – by provider and number of channels – belongs to the most important issues for a sustainable online success. It is particularly important to strategically choose the “right” distribution channels and, at the same time, to limit effort and costs for the company. Regardless of which solution you decide upon – protel supports all your connections to the world of online booking! The main principle of protel hotel management systems is managing data and reservations centrally and in real time. That means you maintain your data and rates in your protel hotelsoftware system while protel manages the distribution.
Nearly 10,000 hotels, hotel management schools and hospitality companies (including 3,000 SaaS registrations) all over the world use protel software solutions. From small individual hotels to large international hotel chains, protel offers the ideal solution for all needs.
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The terms Cloud Computing and Software as a Service or in short SaaS are commonly used among most people who work with a computer. Defining both or even differentiating one from another is a different matter. So what exactly are we talking about?Read more
is protel’s motto this year at the ITB in Berlin. At the world’s leading travel trade show, the software provider from Dortmund is presenting new software solutions to bring everyone in the hotel closer together. Hoteliers, hotel employees, and hotel guests communicate easily and in real-time using any type of device.Read more
How the protel WBE web reservation system can add value to hotels' online sales strategy and support their efforts to increase direct Internet sales, thus reducing provisions of OTA channels.
Check it on hotel's web site.Read more